Refund and Returns Policy

The fooay.com Guarantee

At eooes, we pride ourselves on offering quality merchandise.
We want you to be completely happy with your order.
eooes has a 100% guarantee on all of our merchandise.
if you are unsatisfied for any reason, simply follow the instructions below..

Shipping Errors and Damages

Please email us if your order arrived damaged or if a packing error occurred; please provide us with your order number, track number, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will reship it to you immediately; We will be in charge of the shipping cost . but you will be credited for the original item including delivery and handling once the item has been delivered.

Return

Last Updated: June 26, 2026

At our private atelier, we stand firmly behind the uncompromising quality and artisanal craftsmanship of our curated collections. We understand that acquiring premium luxury alternatives requires confidence and trust. To ensure a seamless experience, we offer a dedicated 14-day window for eligible returns and exchanges under the strict guidelines outlined below.

Eligibility for Returns & Exchanges
To be eligible for a return or an exchange, your item must meet the following criteria without exception:

The return request must be initiated within thirty (14) calendar days from the documented date of delivery.
The item must be in its original, pristine, unwashed, and unaltered condition. It must be completely free of wear, blemishes, odors (including perfume or smoke), or any signs of usage.
All original workshop packaging, including custom dust bags, serial number cards, protective plastics, and security tags, must be intact and attached to the item in their original placement.

Non-Returnable and Excluded Items
Please note that certain classifications of merchandise are strictly non-returnable and exempt from our 14-day window:

Customized or Bespoke Batches: Any item custom-made, monogrammed, or individually structured by our master artisans to your specific sizing or hardware requests cannot be refunded or exchanged.
Approved QC Orders: Items shipped after receiving explicit, written “Green Light” approval from the client via our official WhatsApp or secure communication channels after reviewing Live HD QC (Quality Control) photos/videos are considered final sale. These orders are only eligible for compensation or exchange under specific logistical exceptions (e.g., severe transit damage).
Items purchased during private studio clearance, vault sales, or marked as “Final Sale” on the product landing page.

The Inspection & Approval Process
All returned packages undergo a meticulous, multi-tiered forensic inspection by our workshop quality control specialists upon arrival at our processing facility.

We reserve the right to reject any return that does not comply with the pristine conditions stipulated in Section 1.
If an item is rejected during inspection due to user wear, damage, or missing security elements, the item will be sent back to the customer at their own expense, and no refund will be issued.
Upon successful inspection and approval, your refund will be processed. Please allow 5-10 business days for the credit to reflect on your original payment method, depending on your financial institution’s processing cycles.

Return Shipping Costs and Responsibilities

Customers are responsible for all international return shipping fees, custom duties, and structural insurance unless the return is a direct result of our proven logistical error (e.g., shipping the incorrect model).
We highly recommend utilizing a secure, trackable courier service (such as FedEx, UPS, or DHL) with mandatory signature delivery. We are not liable for any return shipments that are lost, stolen, or damaged during transit back to our facility.

How to Initiate a Secure Return
To initiate a return or exchange, do not ship items back without authorization. Please follow our secure protocol:
Contact our Private Concierge Team directly via our secure integrated WhatsApp channel or email us with your order number.
Provide high-resolution photographs detailing the current, pristine condition of the item, including close-ups of the security tags and hardware.
Once approved, your concierge will issue an official Return Merchandise Authorization (RMA) along with the designated return shipping instructions.

For further assistance regarding our artisan standards or secure checkout protections, please connect directly with your dedicated studio representative via our WhatsApp VIP channel.

Exchanges

If you want exchange
We will reship the merchandise you want , but you will be charged for the second shipment and restock fee.

Refunds

If you want Refunds
You will be refunded your full amount less the shipping costs as well as a 15% restocking fee
Shipping expenses and a 15% restock fee are deducted from the refund amount.
There is a 5% financial payment transaction charge for any non-delivery item.
Generally, we will refund via PayPal
Customers often ask what our return policy is.
We aim for complete customer satisfaction.
If you are not completely happy with your purchase, we want to hear about it.
Let us know if something is wrong and we will do what we can to make it right

No sale is final until you are completely satisfied!

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