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fooay.com Contact INFO & FAQs
Address
2-7 WAHSING STREET
KWAI CHUNG, NT,
HONG KONG
KWAI CHUNG, NT,
HONG KONG
Phone or Whatsapp
(852) 7072 6504
Frequently asked questions
How long does shipping take, and what about customs clearance?
Our delivery timeline is divided into two premium phases: 2–3 business days for meticulous individualized atelier inspection (QC), followed by 7–12 business days for insured international transit. We utilize secured, multi-layered stealth packaging specifically optimized for United States and Canadian customs infrastructure.
We provide 100% customs clearance protection—in the extremely rare event of a logistical hold or loss, we will reship your order immediately at no additional cost.
Which secure transactional gateways do you officially accept?
To guarantee a flawless and fully encrypted checkout journey, our private atelier supports all major globally trusted financial institutions. We officially accept payments processed through PayPal, Visa, Mastercard, and American Express (Amex). For seamless mobile acquisitions, we also fully integrate Apple Pay and Google Pay.
Every digital transaction is secured through multi-layered, enterprise-grade SSL networks to protect your private billing credentials.
Can I review the exact item before it is dispatched to North America?
Absolute transparency is our foundational promise. Once your custom order is completed by our artisans, and prior to international wrapping, your dedicated concierge will share high-definition Live Quality Control (QC) photos and detailed inspection videos via WhatsApp. We strictly enforce a “Green Light” protocol—your order will only be dispatched once you review and grant explicit approval of the craftsmanship.
What is your policy regarding returns and exchanges?
We proudly offer a complimentary 14-day buyer safety window for eligible orders. To be eligible for a return or an exchange, merchandise must be in its original, pristine, unwashed condition with all workshop security tags and packaging intact.
Please note that bespoke custom orders or items that have received explicit “Green Light” approval after reviewing live HD QC photos are considered final sale and cannot be returned under ordinary parameters. For comprehensive details, please review our official 14-Day Return Policy page.
Why are some items listed without official pricing or shopping carts?
To maintain our uncompromising standards and accommodate the meticulous timeline required for handcrafted pieces, our curated collection is reserved for our inner circle of clients. Certain highly coveted designs require private acquisition.
By clicking the “Request Private Access” or integrated WhatsApp portal, your dedicated studio concierge will personally verify real-time workshop availability and assist with your selection.
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